Terms and Conditions

Streatham Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Streatham Movers provides domestic and commercial removal and related services within the United Kingdom. By requesting a quotation, making a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company that requests a quotation, makes a booking or uses our services.

We, us, our means Streatham Movers, providing removal and associated services in the UK.

Services means any removal, packing, unpacking, loading, unloading, storage, man and van, or related services we agree to provide.

Goods means the items that you ask us to move, transport, pack, unpack, store or otherwise handle.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Quotations and Service Area

All quotations are provided on the basis of the information you supply at the time of enquiry. Quotations are valid for 30 days from the date of issue unless stated otherwise and are subject to availability of vehicles, staff and resources at the time you confirm your booking.

Our quotations generally cover standard removal services within our service area in the United Kingdom. Additional charges may apply for collections or deliveries outside our normal operational routes, or where access is restricted or significantly distant from standard road networks.

Unless expressly stated, quotations do not include customs duties, parking charges, tolls, congestion charges, ferry charges, or fees levied by third parties. Any such costs incurred in the course of the services will be payable by you in addition to the quoted price.

We reserve the right to revise or withdraw a quotation if there are material changes to the information you supplied, including but not limited to additional items, different access conditions, additional floors, or changes to addresses.

3. Booking Process

A booking is only confirmed when we issue a booking confirmation. We may provide written or verbal confirmation, but we recommend that you keep a copy of any written details for your records.

When making a booking, you must provide accurate and complete information, including collection and delivery addresses, dates, times, size of the property, approximate quantity of goods, access details, any parking restrictions, and any items of unusual size, weight or value.

We may require a deposit to secure your booking. Any deposit amount and payment deadline will be communicated to you at the time of booking. If you fail to pay a requested deposit by the due date, we may release the booking slot to other clients without further notice.

We reserve the right to decline a booking at our discretion, including where the requested service is not feasible, safe, lawful, or within our operational capacity.

4. Client Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at both collection and delivery addresses to supervise the services, provide instructions, and sign any relevant documentation.

Ensuring that all goods to be moved are properly packed, labelled and ready for transportation, unless you have arranged and paid for packing services from us.

Securing all valuables, documents, money, jewellery, watches, collections, and other high value items, and either keeping them with you or declaring them in writing before the move if you wish them to be included in our liability cover.

Arranging suitable parking for our vehicles at both collection and delivery locations, obtaining any necessary permits and ensuring compliance with local parking regulations.

Ensuring that the property and access routes are safe and clear of obstacles, including stairways, hallways, lifts, driveways and pathways.

Providing accurate information about any items that are particularly heavy, fragile, or require specialist handling, such as pianos, safes, or large appliances.

You agree to indemnify us for any fines, penalties, or additional charges incurred as a result of inaccurate information provided by you, or your failure to arrange necessary parking permissions.

5. Payments and Charges

Our charges may be based on a fixed quote, an hourly rate, or a combination of both, as specified in your quotation or booking confirmation.

Unless otherwise agreed in writing, payment is due on or before completion of the services on the day of the move. We may, at our discretion, require full or partial payment in advance.

We reserve the right to charge reasonable additional fees where:

The work takes longer than originally estimated due to circumstances beyond our control, including but not limited to delayed access, waiting for keys, or additional items not originally disclosed.

There are delays caused by third parties, such as estate agents, solicitors, or building management, resulting in waiting time for our staff and vehicles.

We are required to climb additional flights of stairs, carry goods over long distances, or use alternative access due to lift breakdown, vehicle restrictions, or similar issues.

Where payment is not made on time, we may charge interest on overdue amounts at the statutory rate permissible under UK law, calculated from the due date until the date of payment in full.

6. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment will only take effect when we acknowledge it.

We may apply the following cancellation charges, based on the notice period you provide before the scheduled service date:

More than 7 days before the service date: no cancellation charge, and any deposit may be refunded or held against a future booking at our discretion.

Between 3 and 7 days before the service date: up to 50 percent of the agreed charge may be payable.

Less than 3 days before the service date or on the day of the move: up to 100 percent of the agreed charge may be payable.

If you request significant changes to the date, time, addresses or scope of the services, we reserve the right to treat this as a cancellation and rebooking, with applicable charges.

We may cancel or postpone the services, without liability, where we are prevented from performing the contract due to circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, illness of key staff, or legal or regulatory restrictions. In such cases, we will seek to reschedule the service at a mutually convenient time.

7. Excluded and Prohibited Items

Unless expressly agreed in writing, we do not carry or handle the following items:

Cash, securities, financial documents, passports and other important documents, jewellery, watches, precious metals or stones, or items of exceptional value.

Perishable goods, plants, animals or other living creatures.

Hazardous, flammable, explosive or illegal items, including gas cylinders, fuel, paints, solvents, firearms, ammunition, and controlled substances.

If you submit any such items without our knowledge, you do so at your own risk. We may remove or dispose of such items without liability and may charge you for any associated costs, including cleaning, damage, delays, or penalties.

8. Waste, Recycling and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier unless this is explicitly agreed for a particular service.

Where we agree to remove unwanted items, you confirm that you have the right to dispose of such items and that they are not hazardous or regulated waste. Additional charges may apply for bulky waste, electrical items, or materials requiring special handling or disposal.

We may decline to remove items that we reasonably believe to be hazardous, contaminated, prohibited, or not compliant with local recycling and waste rules. You are responsible for any costs arising from attempts to dispose of waste contrary to law or regulation.

We aim to minimise the environmental impact of our services by reducing unnecessary journeys and supporting recycling and reuse wherever practicable.

9. Our Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

We are not liable for loss or damage arising from:

Packing performed by you or others, including where boxes are inadequately packed or unsuitable for transport.

Wear and tear, gradual deterioration, inherent defects, or pre existing damage to goods.

Mechanical or electrical derangement of appliances or equipment, unless there is clear evidence of mishandling by our staff.

Loss of or damage to valuables, documents or excluded items that we have not expressly agreed to handle under enhanced liability terms.

Loss or damage arising from weather conditions, temperature changes, or other environmental factors beyond our control.

Our total liability for any claim, whether for loss, damage, delay or other breach of contract, shall not exceed a reasonable replacement or repair cost of the affected items, subject to any monetary cap we have communicated to you in writing before the services commence.

If you wish us to accept a higher level of liability for specific items or for the overall move, this must be agreed in writing and may be subject to an additional charge or separate insurance arrangement.

You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within 7 days of the completion of the services. We may reject claims made outside this period if the delay prevents a fair investigation.

10. Limitations of Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Subject to the above, we are not liable for:

Indirect or consequential losses, including loss of profit, loss of use, loss of opportunity or loss of enjoyment.

Loss or damage arising from delays due to traffic, congestion, access issues, or third party actions beyond our control.

Any delay in completion of the move that results in additional costs to you, such as hotel bills, storage charges, or penalties under other contracts, unless specifically agreed in writing.

Our total aggregate liability arising from or in connection with any contract shall be limited to the total price paid or payable for the services under that contract, unless a higher limit has been expressly agreed in writing.

11. Access, Property and Parking

You are responsible for ensuring that we have adequate access to both collection and delivery addresses, including suitable parking for our vehicles. Where access is restricted due to building design, road layout, low bridges, narrow streets, or similar issues, we may need to use smaller vehicles or alternative methods, which may incur additional charges.

We are not responsible for damage to driveways, pavements, pathways, or surfaces resulting from the normal movement of vehicles, trolleys or equipment, unless such damage arises from our negligence.

If we are unable to park or access the property safely and legally, we may refuse to commence the services or may need to reschedule, with any associated costs payable by you.

12. Storage Services

Where we provide storage, whether directly or through a partner facility, the following additional conditions apply:

Goods will be stored in a suitable unit or container and may be moved within the facility at our discretion, provided that reasonable care is taken.

You must not store prohibited or hazardous items. We may inspect stored goods where we have reasonable grounds to believe that they include such items.

Storage charges are payable in advance and must be kept up to date. We may exercise a lien over the stored goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and reasonable costs, remitting any surplus to you where possible.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we have an opportunity to address your concerns. We will investigate complaints in good faith and seek to resolve them promptly and fairly.

If a dispute cannot be resolved through our internal process, either party may consider seeking independent advice or using an alternative dispute resolution scheme, where appropriate.

14. Data Protection and Privacy

We collect and process personal information in order to provide our services, manage bookings, issue invoices and comply with our legal obligations. We handle such information in accordance with applicable UK data protection laws.

We may share your information with trusted third parties where this is necessary to provide the services, such as storage providers or subcontractors. We do not sell your personal data to third parties.

15. Variations to these Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract. Any changes will not apply retrospectively to confirmed bookings unless we are required to do so by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Streatham Movers.

By proceeding with a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.