Streatham Movers Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Movers provides moving, transport, packing, and related household or business relocation services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. For the avoidance of doubt, references to “we”, “us”, and “our” mean Streatham Movers, while “you” and “your” mean the customer, client, or authorised representative making the booking.
These terms are intended to be read together with any written quotation, inventory, booking confirmation, service description, or agreed schedule of work. If there is any conflict between these Terms and Conditions and a specific written agreement signed or accepted by us, the written agreement will apply to the extent of that conflict. Nothing in these terms affects your statutory rights where applicable.
The services covered may include removals, loading, unloading, packing, unpacking, furniture handling, transit assistance, and associated labour. Unless expressly stated otherwise, our services do not include specialist dismantling, reassembly of complex items, storage, deep cleaning, waste clearance beyond agreed removal, or work requiring trade certification. Any service requested outside the original scope may be subject to additional charges and revised timing.
Bookings are only confirmed once we have accepted the request and issued a confirmation, whether by email, message, or another written method. A quotation is generally based on the information provided at the time of enquiry, including the inventory, access conditions, collection and delivery addresses, parking availability, floor levels, and any special handling requirements. If any material information is inaccurate or incomplete, we may revise the price, staffing, vehicle size, or timing to reflect the actual job.
It is your responsibility to ensure that the details supplied for the moving service are complete and accurate. This includes notifying us of items that are unusually heavy, fragile, valuable, restricted, hazardous, or difficult to access. We may refuse to move any item that we reasonably believe presents a risk to people, property, or lawful compliance. We may also refuse work where access is unsafe or where the agreed conditions are substantially different from those described at booking.
We may require a deposit or booking fee to secure the date and time of the removal service. Unless otherwise stated in writing, any deposit is non-refundable except where we cancel the service or where mandatory consumer law requires otherwise. Confirmation of a booking does not guarantee a fixed arrival time unless specifically stated; estimated time windows may be affected by traffic, weather, delays in previous jobs, access issues, or circumstances beyond our reasonable control.
Payment for services is due in accordance with the quotation or invoice issued for the job. Unless otherwise agreed, balances must be paid on the day the service is completed and before final unloading is concluded, or immediately upon receipt of invoice where credit terms have been expressly granted. We accept payment only by the methods stated on the invoice or booking confirmation. Any bank charges, failed payment fees, or administrative costs caused by an unsuccessful payment attempt may be charged to you where lawful.
If the work takes longer than expected due to factors outside our control, including waiting time, unexpected access restrictions, incorrect parking arrangements, missing keys, additional items, or a change in service scope, we may charge for the extra time at the rate advised in the quotation or booking confirmation. Any additional materials, permits, tolls, congestion-related charges, or third-party costs requested or caused by the job may also be added to the final invoice, provided these are reasonable and properly evidenced where appropriate.
Cancellation and rescheduling requests must be made as soon as possible. If you cancel more than a reasonable advance period before the service date, we may refund any recoverable payment less any non-refundable deposit or genuine pre-estimate of costs already incurred. If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed because required information was not supplied, we may charge a cancellation fee or the full booked amount where we have incurred loss or reserved resources specifically for your job.
We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, unsafe conditions, road closures, extreme weather, legal restrictions, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative date or suitable remedy. Our liability for cancellation caused by circumstances outside our control is limited to refunding any sums paid for the affected service that cannot reasonably be retained for work already completed or costs already incurred.
Our liability is limited carefully and fairly. We will exercise reasonable care and skill in providing the service, but we are not responsible for loss or damage caused by events outside our control, unavoidable risks inherent in moving goods, defects in items already present, or inaccurate instructions from you. We are not liable for indirect, special, or consequential loss, including loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law.
For damage to goods, our responsibility is subject to proof that the damage was caused by our negligence or breach of contract during the provision of the service. You must inspect your items and notify us of any visible damage within a reasonable time after completion of the move, and in any event as soon as practicable. Claims may be reduced or rejected where items were inadequately packed by you, were inherently fragile, were not declared as valuable, or where damage resulted from pre-existing defects, normal wear and tear, or insufficient protection requested or declined by you.
Where we handle packing, we may use standard packing materials unless premium or specialist materials are requested and agreed. We are not responsible for the suitability of customer-supplied packaging unless we expressly agreed to inspect and approve it. Items of particular value, including jewellery, cash, important documents, sentimental goods, antiques, art, and electronic data media, should be removed by you before the move unless we have specifically agreed in writing to carry them under declared conditions.
Waste regulations are an important part of our service standards. We do not remove, transport, or dispose of waste except where this has been expressly agreed in advance and where it is lawful to do so. Any waste collection, disposal, or clearance activity must comply with applicable UK waste legislation, duty of care requirements, and local disposal rules. You must not include hazardous substances, asbestos, chemicals, clinical waste, gas cylinders, or other regulated materials unless we have confirmed in writing that we are licensed and able to handle them.
Where waste removal is included, you are responsible for accurately describing the materials to be collected and for separating any prohibited items. We may refuse to load items that are contaminated, dangerous, illegally fly-tipped, or likely to breach waste transport rules. If we are required to sort, separate, return, or safely isolate unlisted prohibited materials, you may be charged additional labour and disposal costs. We reserve the right to stop work if we believe a request would breach environmental law or create a compliance risk.
It is your responsibility to ensure that the property, access route, and items to be moved are ready at the agreed time. This includes securing parking permissions where needed, protecting floors and walls where appropriate, disassembling items if agreed in advance, and ensuring keys or access codes are available. Delays caused by inaccessible premises, missing access, incorrect addresses, or failure to prepare the property may be charged as waiting time or may require a revised completion schedule.
We may make reasonable decisions on site about the safest method of completing the work, including the use of additional staff, alternative lifting techniques, or partial completion if a specific item appears unsafe to move. Our staff may refuse to move items that are too heavy for safe manual handling, that cannot pass through the available route, or that would likely cause damage to property or injury. Where a customer insists on proceeding against our advice, we may require a written acknowledgement of risk or decline the item altogether.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. If any provision is found unenforceable, the remaining provisions will continue in full force. These terms are intended to be lawful, reasonable, and proportionate, balancing customer rights with the practical realities of the moving industry.
Any complaint should be raised promptly so we can investigate and, where appropriate, attempt a fair resolution. Where a claim is accepted, our remedy may include repair, replacement, partial refund, or other reasonable adjustment, subject to the facts of the case and our legal obligations. You must not dispose of damaged goods, packaging, or relevant evidence before we have had a reasonable opportunity to inspect the issue or request supporting information.
Our service may be subject to subcontractors or third-party suppliers where necessary. If we use a subcontractor, we remain responsible for ensuring the service is delivered with reasonable care, but we are not liable for delays or failures caused by a third party acting outside our control, provided we have taken reasonable steps in selecting them. You may not assign your booking or transfer your rights without our prior written consent.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. By proceeding with a booking for Streatham Movers or any related moving and removal service, you acknowledge that you have read, understood, and agreed to these terms in full.