Privacy Policy - Streatham Movers

Effective date: This Privacy Policy applies to all Streatham Movers customers in the area and explains how we collect, use, store, share, and protect personal data in line with the UK GDPR and the Data Protection Act 2018.

We are committed to handling personal information in a fair, lawful, transparent, and secure manner. This policy applies to customers, prospective customers, website visitors, and anyone who contacts us or uses our services in the Streatham area.

1. Who We Are

Streatham Movers provides moving and related services to customers in Streatham and nearby locations. In providing these services, we may process personal data about individuals who request quotes, book services, communicate with us, or are otherwise involved in a move.

For the purposes of data protection law, Streatham Movers is the data controller for the personal data we collect and use in connection with our business operations.

2. Personal Data We Collect

We only collect personal data that is necessary for the purposes described in this policy. The types of information we may collect include:

Identity data: name, title, and any company or business name if applicable.
Contact data: address, email address, telephone number, and other communication details.
Service data: move details, property information, inventory lists, dates, access requirements, and special instructions.
Payment data: payment status, billing records, and transaction references.
Communication data: messages, enquiries, complaints, feedback, and notes from calls or emails.
Technical data: limited information such as device or browser data if you interact with digital services we use for business administration.
Support data: insurance-related information, claims details, or documentation needed to manage a service issue.

We do not intentionally collect special category data unless it is necessary for a specific legal, insurance, or service-related reason and only where a lawful basis applies. Where possible, we minimise the amount of data collected.

3. How We Collect Personal Data

We may collect data in several ways:

directly from you when you request a quote, make a booking, or contact us;
from correspondence by phone, email, or written communication;
from third parties involved in the service, such as landlords, estate agents, or business clients, where necessary;
from payment providers or administrative systems used to complete transactions;
from insurance, legal, or regulatory sources when required for compliance or claims handling.

We aim to ensure that any third-party information shared with us is relevant and appropriate for the moving service or associated administration.

4. How We Use Personal Data

We use personal data only for legitimate business and legal purposes, including:

providing quotes and confirming bookings;
planning, delivering, and managing moving services;
communicating with you about schedules, access, and service arrangements;
handling payment processing, invoicing, and account administration;
responding to enquiries, complaints, and feedback;
managing insurance claims, losses, or service disputes;
meeting legal, accounting, tax, and record-keeping obligations;
protecting our business, staff, customers, and property from fraud, misuse, or security risks.

We do not use personal data for purposes that are incompatible with the reasons for which it was collected.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on one or more lawful bases to process personal data. These include:

Contract: processing is necessary to take steps at your request before entering into a contract or to perform our agreement with you.
Legal obligation: processing is necessary to comply with tax, accounting, record-keeping, insurance, or other legal requirements.
Legitimate interests: processing is necessary for our business operations, such as managing customer communications, improving service delivery, preventing fraud, and maintaining security, provided these interests do not override your rights and freedoms.
Consent: where required, for example for specific optional communications or certain non-essential uses of information.

Where we rely on consent, you may withdraw it at any time. This will not affect processing already carried out before withdrawal.

6. Sharing Personal Data and Processors

We may share personal data with trusted third parties only where necessary for our business operations, legal compliance, or service delivery. These third parties may act as processors on our behalf or as separate controllers in their own right.

Examples of processors may include:

IT and cloud storage providers used for secure business administration;
accounting, invoicing, and bookkeeping service providers;
payment processing services;
customer communication and scheduling tools;
insurance administration or claims management providers;
data backup, security, and system maintenance providers.

When using processors, we ensure that appropriate data processing agreements are in place and that they only process data on our instructions, under confidentiality, and with suitable technical and organisational safeguards.

We may also disclose data to:

professional advisers such as accountants, insurers, or legal advisers;
public authorities, regulators, courts, or law enforcement where required by law;
third parties involved in a move, where necessary to fulfil the service and with appropriate care.

We do not sell personal data.

7. International Transfers

Where a processor or service provider stores or accesses data outside the UK, we will only transfer personal data where appropriate safeguards are in place and the transfer complies with applicable data protection laws. This may include the use of approved contractual protections or adequacy decisions where relevant.

8. Data Retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, contractual, and insurance obligations. Retention periods depend on the type of record and the reason it is held.

Typical retention principles include:

customer service records: retained for the period needed to manage the service and resolve any related queries;
financial and tax records: retained for the period required by law;
complaints and claims information: retained for as long as needed to deal with the issue and any follow-up obligations;
marketing or consent-based records: retained until you withdraw consent or object, where applicable.

When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with our retention practices and legal obligations.

9. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures may include access controls, password protection, secure storage, staff confidentiality obligations, and regular review of our procedures.

While no system can be guaranteed completely secure, we take reasonable steps to reduce risk and protect the information we process.

10. Your Rights

Depending on the circumstances, you may have the following rights under data protection law:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to ask us to correct inaccurate or incomplete data;
Right to erasure: to request deletion of your data in certain cases;
Right to restriction: to ask us to limit how we use your data in certain situations;
Right to object: to object to processing based on legitimate interests or direct marketing;
Right to data portability: to request that certain data be provided to you or another controller in a structured format;
Right to withdraw consent: where processing is based on consent;
Right to complain: to a data protection authority if you believe your rights have been infringed.

These rights are subject to legal conditions and exceptions. For example, we may need to retain some information where required by law or where it is necessary for the establishment, exercise, or defence of legal claims.

11. Children’s Data

Our services are intended for adult customers or persons acting on behalf of households or businesses. We do not knowingly collect personal data from children unless it is necessary in the context of a family move and only to the extent required for service delivery.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or the way we operate. Any updated version will apply from the date it is made available. We encourage you to review this policy periodically.

Summary of Our Commitment

Streatham Movers respects your privacy and handles personal data with care. We collect only what is needed, use it for clear and lawful purposes, keep it only as long as required, share it only with appropriate processors and other authorised parties, and support your rights under data protection law.

This policy applies to all Streatham Movers customers in the area.