Privacy Policy
Streatham Movers Privacy Policy
This Privacy Policy explains how Streatham Movers collects, uses, stores and protects personal data relating to our customers in the Streatham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers who use, or enquire about, our moving and associated services in the Streatham area.
Who we are and scope of this policy
Streatham Movers is a removals and related services business operating in and around the Streatham area. For the purposes of data protection law, Streatham Movers is the controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data. This Privacy Policy applies to all Streatham Movers customers and prospective customers in our service area, whether you contact us online, by phone, in person or by any other means.
Types of personal data we collect
We may collect and process the following categories of personal data about you when you use our services or contact us with an enquiry
Identity and contact details such as name, title, postal address, collection and delivery addresses, email address and any other contact details you choose to provide.
Booking and service information such as details of the property you are moving from and to, access information, dates and times of your move, inventory details and any special instructions you give us.
Communication data including the content of emails, messages, and other communications you send to us, as well as notes of conversations we have with you about your booking or enquiry.
Payment and billing information such as billing address and records of payments you make to us. We do not store full payment card details if card payments are taken via an external payment processor.
Technical and usage information where relevant, for example basic device and usage data collected when you visit our website, such as IP address, browser type and pages visited, to help us manage and improve our online services.
Feedback and review information including any feedback, complaints or reviews you provide about our services.
How we collect your personal data
We collect personal data directly from you when you contact us for a quote, make a booking, confirm a service, pay for services, provide feedback or otherwise interact with Streatham Movers. We may also receive personal data indirectly, for example from comparison sites or partners you have contacted who then pass your details to us to provide a quote or service, or from friends, family or other third parties who book a move on your behalf. When this happens we will treat your data in accordance with this Privacy Policy.
Lawful bases for processing your data
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases
Performance of a contract to take steps at your request before entering into a contract, such as providing a quote, and to provide our moving and related services once you decide to book with us. This includes administering bookings, communicating with you about your move, and delivering the services you have requested.
Legitimate interests to manage, operate and improve our business, including managing our relationship with you, handling enquiries and complaints, improving our services, maintaining appropriate business records and protecting our rights and property. When we rely on legitimate interests, we balance our interests against your rights and expectations to ensure that the processing is fair.
Legal obligations to comply with our legal and regulatory duties, such as record keeping for tax and accounting purposes or responding to lawful requests from public authorities.
Consent where required, for example if we wish to send you certain types of marketing communications by electronic means and you have not already engaged our services. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes
To provide quotes, confirm bookings and deliver our moving and related services.
To communicate with you about your enquiry, booking, changes to services or this Privacy Policy.
To manage payments, invoicing, refunds and related accounting matters.
To respond to questions, feedback, complaints or claims.
To manage our business operations, including planning resources, training staff and improving our services.
To maintain appropriate records of our customer relationships and past services.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors such as IT and hosting providers, payment processors, accounting or administration services, and companies that provide tools we use to manage bookings and communications. These third parties act as processors and are only allowed to process your personal data on our documented instructions and subject to appropriate contractual and security obligations.
Operational partners such as subcontracted drivers or additional moving teams where required to fulfil your booking. They receive only the information necessary to perform the services you have requested, such as names, addresses and access details.
Professional advisers such as insurers, accountants, lawyers or other professional advisers where necessary for the management of our business, handling claims or obtaining professional advice.
Public authorities where we are required to do so by law or where disclosure is necessary for the prevention or detection of crime or to protect our rights or the rights of others.
If we transfer personal data to third parties, we require them to handle that data securely and in accordance with applicable data protection laws.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements. The retention period will vary depending on the type of data and the context in which it was collected.
In general
Basic booking, invoicing and service records are typically retained for a number of years after the end of your relationship with Streatham Movers, in line with legal and tax requirements.
Quote and enquiry information where no service is ultimately provided may be kept for a shorter period, after which it will be deleted or anonymised.
Communications and complaint records are retained for as long as needed to resolve the matter and to demonstrate how we handled it.
When data is no longer needed, we will delete it securely or anonymise it so that it is no longer linked to you.
International transfers
Our core operations are based in the United Kingdom. If we ever need to transfer personal data to service providers or partners located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, such as using countries with an adequacy decision or putting in place standard contractual clauses or equivalent measures required by data protection law.
Security of your personal data
We take reasonable technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or destruction. These measures include appropriate access controls, staff training and procedures designed to protect information throughout its lifecycle. While no system can be completely secure, we work to ensure that the level of security we apply is appropriate to the nature of the data and the risks associated with processing it.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data held by Streatham Movers. These include
The right of access to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
The right to rectification to request that inaccurate or incomplete personal data about you is corrected.
The right to erasure in certain circumstances to request that we delete personal data about you, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing in certain circumstances, for example where you contest the accuracy of the data or object to our use of it, while we assess your request.
The right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
The right to data portability in certain circumstances to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
The right to withdraw consent where we rely on your consent to process personal data. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact Streatham Movers first so we can address your concerns.
Children
Our services are aimed at adults arranging moves. We do not knowingly collect personal data relating to children as independent customers. If you believe that a child has provided personal data to us inappropriately, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or legal requirements. When we make significant changes, we will take reasonable steps to notify you. The most recent version of this Privacy Policy will always apply to our use of your personal data.
